Shipping Information

Once your order is scanned by the carrier, you’ll receive a tracking link via email (and SMS if selected). Tracking may take up to 24 hours to display movement after label creation.

• Markings like “Pre-Shipment” or “Label Created” indicate the carrier has the label and is awaiting first scan.
• USPS/UPS handoffs can cause brief gaps in tracking; your package is still in transit.
• If an order shows “Delivered” but you can’t locate it, please allow 24 hours and check with neighbors/manager before contacting support.

We ship globally to most countries via DHL and postal partners. Transit times vary by destination and clearance speed.

• Duties/Taxes: Unless stated at checkout, shipments are sent DDU (duties unpaid). You are responsible for any import fees charged by customs.
• Refused/Unpaid Import Fees: If a parcel is returned to us, we will refund the item cost minus shipping once received and inspected.
• Address Formatting: Please enter your address in English characters and include full name, house number, and local postal code.
• UK/EU: VAT and fees may apply based on local thresholds.

• Report issues within 7 days of the marked delivery date (or expected delivery window if not delivered).
• For damaged items, include photos of the packaging and the item upon opening.
• We’ll assist with a carrier investigation or replacement when possible. Resolutions depend on carrier outcomes and inventory availability.
• Incorrect addresses entered at checkout are not eligible for replacement once shipped.

Need help now? Email [email protected] with your order number.