Refund & Returns Policy

Eligibility

• Items must be in original condition: unworn, unwashed, scent-free, with all tags and packaging intact.
• Any signs of wear, deodorant marks, pet hair, or alterations may result in refusal of the return.
• Returns must be initiated within 14 days of delivery; items must be scanned by the carrier within 7 days of approval.
• Bundle sets must be returned complete.
• Proof of purchase is required (order number or receipt).

How to Start a Return

1. Locate your order number in your confirmation email.
2. Contact us at [email protected] or via the Contact page to request an RMA.
3. We’ll email return instructions and, if eligible, a prepaid domestic label.
4. Pack securely and include your RMA inside the package.
5. Drop off the package and keep your receipt until your refund or exchange is confirmed.

Exchanges

• One free size exchange per order for US customers (subject to stock availability).
• If your requested size is unavailable, we can issue store credit or a refund per your preference.
• Exchange items ship after we receive and inspect the original.

Refunds

• Refunds are issued to the original payment method.
• Original shipping fees are non-refundable.
• Domestic return labels: $6.95 is deducted from the refund unless the return is due to our error.
• Processing time: 3–5 business days after arrival at our facility; your bank may take additional time to post the credit.

Wrong, Damaged, or Defective Items

If your order arrived incorrect or damaged, contact us within 7 days of delivery. Include photos of the issue and your packing slip. We’ll replace or refund at no cost to you.

Non-Returnable Items

• Items marked Final Sale or Archive Sale
• Underwear and face coverings
• Mystery packs and grab bags
• Gift cards
• Items discounted by 30% or more

International Orders

• International customers are responsible for return shipping costs and any duties/taxes.
• We recommend a tracked service. We are not responsible for lost return shipments.
• Customs duties and original shipping fees are non-refundable.

Gifts & Store Credit

Returning a gift? We can issue store credit to the recipient if the order number or purchaser email is provided.

Limited Drops & Pre-Orders

• Some limited releases may be final sale; refer to the product page at checkout.
• Pre-orders can be canceled for a full refund before shipment. After shipment, standard return terms apply.

Holiday Returns

Orders placed November 15 – December 31 are eligible for returns until January 15 of the following year, provided all other conditions are met.

Price Adjustments

One-time price adjustment is available within 7 days of purchase on full-price items if the exact item goes on sale. Not valid on limited releases or final sale items.

Questions?

We’re here to help. Reach us at [email protected] or visit our Contact page.